This policy governs how security researchers should raise security concerns with us, and how we will respond.

Data security is a top priority for Intrro, and we believe that working with skilled security researchers can identify weaknesses in any technology.

If you believe you’ve found a security vulnerability in our service, please notify us; we will work with you to resolve the issue promptly.

Disclosing a weakness

• If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@intrro.com. We will acknowledge your email within ten business days.
• Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.
• Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Intrro service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

• Distributed Denial of Service (DDoS).
• Spamming.
• Automated penetration tests or vulnerability scans.
• Social engineering or phishing of Intrro employees or contractors.
• Any attacks against Intrro’s physical property or data centers.